Refund policy

Chitchat An Flanne – Return & Refund Policy

Last updated: November 3 2025

We appreciate your support for Chitchat An Flanne!
Each item in our store is made with care and creativity, and we want you to love what you ordered.

Because many of our products are limited-edition merchandise, please review our return policy carefully before placing your order.

All Sales Are Final

At this time, all sales are final.
We do not accept returns, exchanges, or refunds unless an item arrives damaged, defective, or incorrect.

This policy helps us maintain the quality, exclusivity, and fair pricing of our merchandise.

Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at [your support email] with the following information:

• Your order number

• A clear photo of the damaged or incorrect item

• A brief description of the issue

Once we confirm the problem, we’ll do one of the following:

• Send a replacement item, if available, or

• Issue a refund to your original payment method

We may ask you to return the damaged item before a replacement or refund is processed.

Return Shipping (If Applicable)

If a return is approved, we’ll provide clear instructions and a return address.
Unless the item was defective or an error occurred on our part, the customer is responsible for return shipping costs.

Processing Time for Refunds

Once your return is received and inspected, you’ll receive an email confirmation.
Approved refunds will be processed within 5–10 business days, depending on your payment provider.

Exceptions / Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards

• Sale or clearance items

• Digital downloads or event tickets

Questions?

If you have any questions about your order or this policy, please contact us at:
chitchatanflane@gmail.com
We’re happy to help — thank you for supporting Chitchat An Flanne!