Shipping policy
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Canada & U.S.: 5–10 business days
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International: 10–20 business days
Please note that delivery times are estimates and may vary depending on your location and local postal services.
Local Pickup (Optional – if you offer it)
If you are located in [your city], you can choose local pickup at checkout. After placing your order and selecting local pickup, we will contact you by email to arrange a convenient pickup time.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number so you can follow your package. Please allow up to 48 hours for the tracking information to update.
Lost or Damaged Packages
Chitchat An Flanne is not responsible for items lost or damaged during shipping. If your order arrives damaged, please contact us immediately at chitchatanflanne@gmail.com with your order number and a photo of the item’s condition — we’ll do our best to make it right.
International Orders
Your order may be subject to import duties or taxes (including VAT), which are incurred once the shipment reaches your destination country. Chitchat An Flanne is not responsible for these charges — they are the customer’s responsibility.
Questions?
If you have any questions about shipping or need help with your order, please contact us at [your support email].
We’re always happy to help — thank you for supporting Chitchat An Flanne! 💛